RETURN & REFUND POLICY

At Aimal Collection, customer satisfaction is important to us. We offer a 3-day return policy under specific conditions to ensure a smooth and fair process for both parties.

Eligible Return Cases

Returns are only accepted in the following situations:
✔ Product received is damaged
✔ Wrong product delivered
✔ Missing item in the parcel
❌ We do not accept returns for change of mind or personal preference.

Return Timeframe

Customers must contact us within 3 days of receiving the product.
Any return request after 3 days will not be accepted.

Replacement Policy

We offer replacement only.
No cash refunds or store credits are provided.
Replacement will be processed after verification of the issue.

Return Shipping

Return shipping charges will be borne by the customer.
In case of approved returns, instructions will be shared by our support team.

Product Condition

The product must be unused, unwashed, and in Original Packaging.
Returned items that do not meet these conditions will not be eligible for replacement.

 Contact for Returns

To request a return or replacement, Please contact our support team with:
Order number
Clear pictures or video of the issue
Our team will guide you through the next steps.
Aimal Collection reserves the right to accept or reject any return request based on policy compliance.